Privacy Policy

1. INTRODUCTION

At VYTERS, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application.

Regulatory compliance: This policy complies with the EU General Data Protection Regulation (GDPR), Spain's Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD), and other applicable privacy laws.

2. DATA CONTROLLER

Jose Aday Vega Cedres
National ID: 78508760P
Self-employed
Address: C/Bernardo de La Torre 33, First floor, 35007 Las Palmas de Gran Canaria, Las Palmas, Spain
Email: support@vyters.app
Phone: +34 652 466 757

Privacy Contact:
Email: support@vyters.app

3. INFORMATION WE COLLECT

3.1 Data You Provide

Registration Data:

• Full name
• Date of birth (for age verification)
• Email address
• Phone number
• Encrypted password

Age Verification Data:

• Identity document (National ID, passport, driver's license)
• Photograph for biometric verification (optional)
• Important: Identity documents are used solely to verify your age and are automatically deleted after successful verification (maximum 30 days)
• We do not store copies of identity documents permanently

Payment Data:

• Credit/debit card information (processed by Stripe)
• Transaction history
• Billing information

3.2 Automatically Collected Data

Location Data:

• Precise GPS location (when you grant permissions)
• Approximate IP-based location
• History of visited locations
• Check-ins at clubs and events

App Usage Data:

• Pages visited and time spent
• Features used
• Content interactions
• Searches performed
• Reservations and purchases made

4. HOW WE USE YOUR INFORMATION

4.1 Core Services

• Account management: Create, maintain, and authenticate your account
• Reservations: Process table reservations and ticket purchases
• Payments: Facilitate secure transactions
• Digital wallet: Manage funds and transactions
• Social map: Display nearby clubs and active friends
• Points program: Manage accumulation, redemption, and Reward Race ranking

4.2 Communications

• Confirmations: Reservations, purchases, and account changes
• Reminders: Upcoming events and reservations
• Marketing: Special offers and promotions (with your consent)
• Customer service: Respond to your inquiries and requests

5. SHARING INFORMATION WITH THIRD PARTIES

5.1 Service Partners

Clubs and Venues:

• Name and contact information (for reservations)
• Visit history (for analysis and service improvement)
• Preferences (for personalization)

Payment Processors:

• Payment information necessary for transactions
• Data processed by Stripe, Apple Pay, Google Pay
• PCI DSS standards compliance

5.2 Service Providers

Cloud Services:

• Firebase/Google Cloud (hosting and database)
• AWS (storage and CDN)
• Cloudflare (security and performance)

6. INTERNATIONAL DATA PROTECTION

Some of our service providers are located outside the European Economic Area. For these transfers, we implement:

• EU-approved standard contractual clauses
• Adequacy certifications (Privacy Shield equivalents)
• Additional technical and organizational measures
• End-to-end encryption for sensitive data

7. DATA RETENTION

Account Data:

• Active: Throughout the life of the account
• Inactive: 3 years after last use
• Deletion: Upon user request or automatically

Financial Data:

• Transactions: 7 years (legal obligation)
• Tax information: 6 years
• Fraud records: 7 years

8. YOUR RIGHTS UNDER GDPR

You have the right to:

• Access: Obtain confirmation and a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Restrict processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interest

9. EXERCISING YOUR RIGHTS

In the App:

Settings → Privacy → Manage My Data

By Email:

support@vyters.app

Include your full name and registered email. Response within 72 hours, resolution within 30 days maximum.

10. DATA SECURITY

Technical Measures:

• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Two-factor authentication (2FA)
• Firewalls and intrusion detection systems

Organizational Measures:

• Regular data protection training
• Confidentiality contracts with staff
• Privacy impact assessments
• Quarterly security audits

11. CHILDREN'S PRIVACY

Minimum age: 18 years to use the App

Mandatory verification: Identity document required

Automatic deletion: Minor accounts deleted immediately

12. COOKIES AND TRACKING TECHNOLOGIES

We use cookies for:

• Session authentication
• User preferences
• App usage analytics
• Content personalization

You can manage cookies at: Settings → Privacy → Cookies

13. CHANGES TO THE PRIVACY POLICY

Minor changes:

• Update of last modification date
• Notification on next App opening

Significant changes:

• Email to all registered users
• Push notification in the App
• 30 days advance notice before implementation

14. CONTACT AND COMPLAINTS

General Privacy Inquiries:
Email: support@vyters.app
Phone: +34 652 466 757
Hours: Monday to Friday, 9:00 AM - 6:00 PM CET

Privacy Officer:
Jose Aday Vega Cedres
Email: support@vyters.app
Response guaranteed within 48 hours

Supervisory Authority:
Spanish Data Protection Agency (AEPD)
C/ Jorge Juan, 6, 28001 Madrid
Phone: 901 100 099
Web: www.aepd.es